Refund and Returns Policy
We strive to provide you with the freshest, highest-quality agricultural products. Due to the perishable nature of our items, we have a specific return policy to ensure product integrity and customer satisfaction.
Table of Contents
Returning Your Order
We understand that unforeseen circumstances may arise, and you may need to inspect your order upon arrival. If you need to return your Agrobiotic Farming Systems’ order, please be aware of the following:
Time Limit for Returns: We accept returns only if you notify us within 12 hours of receiving your order. Perishable items have a limited shelf life, and this time frame allows us to manage product quality and prevent waste.
Conditions for Return: To be eligible for a return, your items must be in their original, unopened packaging and substantially in the condition you received them. This allows you to inspect the contents for quality and quantity without compromising the product's freshness.
Exceptional Circumstances for Returns
We understand that mistakes can happen. In very limited situations, we may consider returns outside the standard window or for opened items if:
• We made a significant error with your order: This could include sending you incorrect items, missing items, or products beyond their expected shelf life.
• The product is demonstrably damaged upon arrival: If the packaging is compromised or the product shows clear signs of spoilage despite proper handling on your end, please contact us immediately.
What We Cannot Accept
Unfortunately, due to the perishable nature of our products, we cannot accept returns for:
• Items opened beyond a quick inspection to assess quality and quantity.
• Items tampered with, meaning significantly altered from their original state.
• Items damaged after receipt (unless due to verifiable shipping errors)
• Items returned after the 12-hour window, except under the exceptional circumstances outlined above.
Return Process
• Contact Us:To initiate a return, please contact us within 12 hours of receiving your order at info@agrobioticfarmingsystems.com or by phone at (+234)-0811-417-7777
• Explain Your Situation: Clearly state your reason for return and provide any relevant details, especially if it falls outside the standard conditions.
• Request Approval: Agrobiotic Farming Systems reserves the discretion to assess the eligibility of all return requests. We will review your request and determine eligibility for a return based on our policy and any extenuating circumstances you may present.
Return Instructions (if applicable)
Once your return is approved, we will provide you with detailed instructions for returning your items. These instructions may include a specific return address or shipping method requirements.
Refunds
• Upon receipt and inspection of your returned items, we will issue a full refund for the purchase price minus any applicable shipping costs. This applies to both standard returns and returns under exceptional circumstances if approved.
• Refunds will be processed within 14 business days to the original payment method used for your purchase.
Agrobiotic Farming Systems is committed to providing exceptional customer service. If you have any questions about our return policy, please do not hesitate to contact us.
By understanding these guidelines, you can ensure a smooth and successful experience with Agrobiotic Farming Systems.
Contact Us
If you have any questions about this policy, please contact us at info@agrobioticfarmingsystems.com. We are always happy to hear from you.
